Refund policy

Because Potential is a consumable food product, we’re careful about how we handle refunds and returns.

 

Where we don’t offer refunds
For hygiene, safety and quality reasons, we do not accept returns or issue refunds in the following cases:

• You don’t like the taste or flavour
• You change your mind after ordering
• You entered a wrong address / phone number
• The order was not accepted or not collected at delivery
  

Once the product has left our warehouse and is delivered in good condition, it cannot be returned or refunded.

 

When we will help
We’re happy to replace or refund your order if:

• The product is spoiled or has a quality issue at the time of delivery
• You received a damaged pack (leakage, torn, tampered, etc.)
• You received the wrong product or flavour
  
• In these cases, we will either send a replacement or process a refund, at our discretion.

 

How to raise an issue
If you face any of the issues above, please contact us within 24–48 hours of delivery with:

• Your order ID
• Clear photos / videos of the product and packaging
• A short note on what went wrong


  

Email: hi@potentialfuel.com 
This helps us investigate quickly and fix the issue for you.